Privacy Policy

Hawthorne Wills Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights & obligations and explains how, why & when we collect and process your personal data. 

About Us 

Hawthorne Wills Ltd (company no.: 12654805) is registered address is 17 Berkeley Close, Potters Bar, Herts, EN6 2LG. We are registered on the Information Commissioner's Office Register of Data Controllers under registration number ZB298613, and act as the Data Controller and Data Processor. Our designated Data Protection Officer/Appointed Person for the organisation is Hayley Wikner who can be contacted at the above address or

Information We Collect

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

 The personal data that we may collect includes, but is not limited to:

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Business Telephone Number
  • Mobile Telephone Number
  • Skype or other video conferencing address
  • National Insurance Number
  • Passport Number/Copy
  • Driver's Licence number/Copy
  • Special Category data (e.g., health, medical information, details about religion, sexuality + gender)

How We Collect Information

Information is collected by email/letter and as provided at face-to-face meetings, a video conferencing call (e.g., Zoom) and verbally over the telephone. 

How We Use Your Personal Data (Legal Basis for Processing) 

Hawthorne Wills Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data are:

  • We collect your personal data in the performance of a contract to provide a service to ensure that we can undertake to write your Will and/or Lasting Power of Attorney and/or other such Document(s);
  • We collect and store your personal data as part of our legal obligation for the purposes of storing your Wills and /or Lasting Powers of Attorney and/or other such Document (s); and
  • We could use the data about you in the event of legal proceedings after your death or in the event of a dispute.

Your Rights 

You have the right to access any personal information that Hawthorn Wills Ltd holds about you and to request information about:

  • the personal data we hold about you;
  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients to whom the personal data has/will be disclosed; and
  • how long we intend to store your personal data for and, if we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws and to be informed about any automated decision-making that we use, as well as to object to any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information 

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. 

Safeguarding Measures 

Hawthorne Wills Ltd takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction.

Consequences of Not Providing Your Data (if applicable, see Article 13(2)e) 

You are not obliged to provide your personal information to Hawthorne Wills Ltd, however, as this information is required for us to provide you with our services, we will not be able to offer our services without it.

How Long We Keep Your Data 

Hawthorne Wills Ltd retains personal information for as long as is necessary but that could be for the lifetime of a client and beyond due to the nature of our business.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data (if applicable) 

Owing to the services that we offer, Hawthorne Wills Ltd sometimes needs to request sensitive personal information from you to allow us to draft and prepare accurate Wills and /or Lasting Powers of Attorney and/or other such Documents. You can modify or remove consent at any time, which we will act on immediately, unless there is a legitimate interest or legal reason for not doing so.

Promotions & Offers (if applicable) 

Occasionally, Hawthorne Wills Ltd would like to contact you by newsletter with details of the services we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Hawthorne Wills Ltd directly.

Lodging A Complaint 

Hawthorne Wills Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint directly with Hawthorne Wills Ltd and/or the supervisory authority.

Hawthorne Wills Ltd  |   Hayley Wikner  |  17 Berkeley Close, Potters Bar, EN6 2LG  | 

The Society of Will Writers  |  Chancery House, Whisby Way, Lincoln. LN6 3TQ  |  01552 687888  |


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